Frequenty Asked Questions
If you can't find your answer here, please drop us a line and we'll gladly get back to you with an answer.
For Ireland, shipping costs €4 and is FREE after you purchase items costing €49 or more.
For the UK, shipping costs €4 and is FREE after you purchase items costing €49 or more.
For Europe, shipping costs €10 and is FREE after you purchase items costing €49 or more.
For the rest of the world, shipping costs €10 and is FREE after you purchase items with a value of €74 or more.
This website integrates Shopify Payments which allows all of the following payment methods:
- American Express
- Shopify Payments
- Apple Pay
- Google Pay
We try to get your order delivered to you as quickly as possible. Therefore, after your order is placed, you will have a very limited time to cancel the order before it is dispatched. Once your order has been dispatched, we are unable to cancel your order.
We do not currently offer exchanges for online purchases. Once your parcel is sent back to us, it will be processed for a return and submitted for a refund to the payment method used to place the order.
DONNTA MONEY BACK GUARANTEE. You will receive a full refund which covers the purchase price and original shipping, but you will have to pay for the return shipping. Please go to this page to see full details regarding returns
We currently deliver to the following countries:
Ireland, UK, Azerbaijan, Kazakhstan, Kyrgyzstan, Russia, Tajikistan, Turkmenistan, Uzbekistan, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Holy See (Vatican City State), Bahrain, China, Japan, Kuwait, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Canada, United States, Australia and New Zealand.
If you do not see your country on our list please drop us a line at email@example.com and we will do our best to get shipping organised for you.
IMPORTANT NOTE: Our billing system will only accept orders where the billing address and the shipping address are approximately the same. This is to prevent instances of fraud.
We use two shipping providers to deliver our products - An Post (for Ireland) and Royal Mail (for the rest of the world). We do this to ensure the best possible postal rates for our customers. Shipping to Europe typically takes 3 to 5 working days. This may not always be the case however depending on time of year and weather conditions. For the rest of the work it can take up to ten working days or more depending on seasonal factors.
We use both Paypal and Shopify Payments for all financial transactions. These two payment methods are very secure and no credit card information at all gets saved on our Donnta website.
When an order is placed on our website, you will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You will receive a second email from us acknowledging your order has been accepted and dispatched with a tracking number, where applicable.
You will receive an invoice along with the actual product in the post. Please ensure that if you are returning a product to include the invoice so that we can identify to whom we must refund the order
You can find out more by going to our Terms and Conditions page.
All our new, quality, and passionately crafted luxury handmade soaps can be found here at our Online Shop.
You can request us to delete your data at any time. This will result in all personal data such as Name, Address, Email, IP address, Credit card number being deleted from our accounts.
You can find out more by going to our Returns and Refunds page.