Returns and Refunds

Donnta Returns and Refunds Policy

The Returns, Refunds and Exchange Policy described below only applies to online purchases made through our website.

Returns: 14 days after receipt of goods, buyers only pays for return shipping.

DONNTA MONEY BACK GUARANTEE. Covers the purchase price and original shipping.
Keep reading below for more details.

Duties and Taxes
Customers are responsible for any customs charges incurred in the fulfilment of their order.

Cancellations, Refunds and Exchanges
We try to get your order delivered to you as quickly as possible. Therefore, after your order is placed, you will have a very limited time to cancel the order before it is dispatched. Once your order has been dispatched, we are unable to cancel your order. Please contact us at immediately if you need to cancel an item. When you receive your item, you can return it. You will receive a full refund which covers the purchase price and original shipping, but you will have to pay for the return shipping.

We will refund any item(s) you are not completely happy with if you return them to us within 14 days of the item(s) being delivered to your nominated address. The item(s) should be in their original condition, unused and in their original packaging. The cost of return postage will be your responsibility and borne by you and we suggest you do so by registered post.
Following inspection of the received goods an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment - i.e. the purchase price and original shipping. Items returned to us that are not in an acceptable condition in accordance with our returns policy will not be processed for a refund.

We do not currently offer exchanges for online purchases. Once your parcel is sent back to us, it will be processed for a return and submitted for a refund to the payment method used to place the order.

All returns must include return cards (invoices). If you have lost your return, please contact us to request a re-issued copy. Please note that this process may take some time during high volume or peak seasons. Alternatively, you can also use your 'Shipped Confirmation' email by printing a copy and including it in your return package to our warehouse. Note: This invoice or confirmation email simply allows us to identify who sent the returned item so that we can correctly refund the customer.

Items are your responsibility once delivered to you until the returned items arrive back with us. Please take good care of them!

Make sure your parcel is packed securely and cannot be damaged on its way back. It is your responsibility to return the item to us in the same condition it was delivered to you in.

We strongly recommend that you obtain proof of postage and tracking with the service you choose to use. Lost returns shipped without the use of a tracking number will not be refunded.

Where promotional discounts are applied to orders, in the event of a return or cancellation, you will not be refunded the discounted portion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

When you are approved for a refund you will receive an email confirming your refund. You should expect to see the refund in your account within 14 days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 14 days you should contact us at

All returns should be sent to:
Donnta Skincare and Beauty

Settling Disputes – Online Dispute Resolution
We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at and we will aim to resolve the matter immediately. You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link. This will take you to the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.